Kontwole Doulè Tee

SHIPPING

All orders are processed within 2–4 business days. Once shipped, delivery typically takes:

• 3–7 business days (Standard U.S. Shipping)
• 1–3 business days (Express Shipping, if selected at checkout)

Tracking info will be emailed once your order is on the way. Please allow 24–48 hours for tracking to update.

Questions? Reach out at support

controlpain@icloud.com

PRE-ORDER SHIPPING POLICY

• The first wave of orders will be in stock and will ship immediately.
• All orders placed after the amount listed will be processed as standard and will require an estimated 2–3 week production and shipping period.
• Thank you for your patience and support in advance!

SHIPPING INFORMATION & MORE HELP

ORDER STATUS & TRACKING:

Once your order has been shipped, you’ll receive an email with a tracking link. Use this to follow your package in real time.

MISSING OR DELAYED ORDERS:

If it’s been more than 10 business days and you haven’t received your package, email us at support@controlpain.co with your order number so we can investigate.

CHANGING OR CANCELING AN ORDER:

Please double-check your order details before checkout. Once an order is placed, we’re unable to guarantee changes or cancellations — we process orders fast to ensure quick delivery.

CUSTOMER SUPPORT HOURS:

Our team is available Monday–Friday, 10 AM–5 PM EST.

Response time: 24–48 business hours via email.

PRODUCT QUESTIONS OR RESTOCK INFO:

Follow us on Instagram and Twitter for restock alerts and product updates. You can also DM us or email if you need sizing help or product info.

EMAIL:

controlpain@icloud.com

CONTROL PAIN LLC — Pre-Order, Returns & Chargeback Policy

Pre-Order Policy

Some CONTROL PAIN LLC product drops are offered on a pre-order basis. Pre-orders secure your item before production is complete.

First Wave Orders

- The first wave of amount listed, orders will ship immediately.

- All orders placed after this wave will be processed as pre-orders and require an estimated 2–3 week production and fulfillment period from the drop date.

Agreement to Wait Time

By placing a pre-order, you acknowledge and agree to the stated 2–3 week wait time. This information appears at checkout and in the order confirmation email.

Returns & Exchanges (Pre-Orders)

All Pre-Orders Are Final Sale

Pre-order purchases cannot be canceled, refunded, or modified after they are submitted.

No Returns for Sizing or Preference

Because pre-order items are made specifically for your order, CONTROL PAIN LLC does not accept returns or exchanges for:

• Sizing issues
• Fit
• Color or preference
• Change of mind

Please review sizing information carefully before purchasing.

Shipping & Delivery Responsibility

Accurate Address Required

Customers are responsible for providing a correct and complete shipping address. CONTROL PAIN LLC is not responsible for packages shipped to incorrectly entered addresses.

Tracking & Delivery Confirmation

Once a tracking number is provided and shows “Delivered,” CONTROL PAIN LLC is no longer responsible for:

• Lost packages
• Stolen packages
• Misplaced packages

Tracking confirmation is considered proof of delivery.

Chargebacks & Disputes

Pre-Order Timeframe Acknowledgment

Submitting a chargeback for an order still within the stated 2–3 week pre-order window is considered an unjustified dispute.

Fraudulent Claims

CONTROL PAIN LLC disputes all fraudulent chargebacks and provides supporting documentation including:

• Order details
• Proof that policies were displayed at checkout
• Order confirmation emails
• Pre-order agreement
• Tracking information

Customer Agreement

By completing checkout, you confirm that you:

• Understand when an item is a pre-order
• Agree to the 2–3 week waiting period
• Accept CONTROL PAIN LLC’s Pre-Order, Returns & Chargeback Policy

Support

For order questions or address changes (before shipment), contact:

controlpain@icloud.com

TERMS OF SERVICE

Welcome to CONTROL PAIN LLC. These Terms of Service govern your use of our website, controlpain.co (the “Site”), and the services provided by CONTROL PAIN LLC (“we,” “us,” or “our”). By using this Site, you agree to the following terms and conditions. If you do not agree, please do not use the Site.

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

2. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach of any of these Terms will result in an immediate termination of your access to our services.

3. PRODUCTS & PRICING

All prices are listed in USD. Prices and availability of products are subject to change without notice. We reserve the right to discontinue any product at any time.

4. ORDER PROCESSING & SHIPPING

All orders are processed within 2–4 business days. Shipping times are estimates and may vary. CONTROL PAIN LLC is not responsible for delays caused by the carrier or external factors.

5. RETURNS & EXCHANGES

All sales are final unless the product arrives defective or incorrect. If you receive a damaged item, contact us at support controlpain@icloud.com within 7 days of delivery with your order number and photos.

6. ACCURACY OF BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order and to limit or cancel quantities purchased per person, per household, or per order.

7. THIRD-PARTY SERVICES

Some of our services may link to third-party websites or services. We are not responsible for any third-party content or practices and encourage you to review their policies before engaging with them.

8. INTELLECTUAL PROPERTY

All content on this Site, including logos, graphics, images, and product names, are the property of CONTROL PAIN LLC and may not be used without permission.

9. PROHIBITED USES

You may not use the Site for any unlawful purpose or violate any laws in your jurisdiction. We reserve the right to terminate your use of the Site for violating any prohibited use.

10. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that your use of the Site will be uninterrupted or error-free. CONTROL PAIN LLC will not be liable for any damages resulting from the use of or inability to use our services or products.

11. CHANGES TO TERMS

We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to check this page periodically.

12. CONTACT INFORMATION

For questions about these Terms, email us at:

controlpain@icloud.com